Customer portal

Support Requests

Submit your support request from your account and receive follow-up from our team by email. Once your issue is resolved, we manually mark the request as closed.

Sign in Create account

All updates are sent by email, and closure is confirmed manually after resolution.

  • Email follow-up
  • Secure file sharing
  • Clear support process

Support Request Access

Account access is required before submitting a support request

Support requests are for signed-in customers. Please sign in first, or create an account, before sharing your issue details.

  1. Sign in to your customer account from the Support sign-in page.

  2. If you are new, create your account first in the same support area.

  3. After access is confirmed, open your support request and submit the issue details in Support Requests (/support).

Support request form

Share your issue through a support request

Tell us what is happening, what device is affected, and what outcome you need. After submission, our team replies by email with next steps, and once your issue is resolved we manually treat the request as closed.

Attachment guidance (screenshots or pictures)

If you have screenshots, error windows, or device photos, mention them in your message. We will reply by email with the best way to share files after we review your request.

You can also use the Support page to submit a support request. We respond by email and manually close requests once the issue is resolved. Go to Support Requests.

Support request sent successfully. We will follow up by email, and once resolved your request will be manually closed.

We could not send your support request right now. Please retry in a moment or contact us directly by email.

Support request upload guidance

Send screenshots that speed up support request email replies

Attach clear evidence to your support request so we can diagnose the issue quickly and respond by email with fewer follow-up questions.

  • Full error screen

    Capture the entire error window so exact codes and app names are visible.

  • Device or setup context

    When relevant, include the device, cables, router, or monitor in one clear photo.

  • Step that triggered it

    Show the action that caused the issue, such as login, update, or install.

Clear, relevant images help us understand your support request faster and send a more effective email follow-up with less back-and-forth.

Support FAQ

Support access and request basics

Quick answers before you send a support request, so we can resolve your issue faster.

Do I need an account to send a support request?

You can use the support request area to submit your issue details. After submission, our technician follows up by email, so you do not need to manage any helpdesk workflow.

I already have an account. How do I sign in?

Open the Sign in page with your registered email and password to access the support request area. Ongoing troubleshooting responses are sent to your email inbox.

How do I create a new support account?

Select Create account, enter your basic details, and confirm your email address. Then submit your support request, and we continue support directly through email replies.

Can I send screenshots or pictures with my support request?

Yes. Please attach clear screenshots or photos of errors, cables, ports, or device screens. Uploaded files make the email conversation faster and more accurate.

What information makes a support request easier to resolve?

Include device type, operating system, exact error text, when it started, and what you already tried. Once your issue is resolved through email follow-up, your support request is manually considered closed.