1. Information We Collect

• • Contact details you provide, such as your name, phone number, email address, and service location.
• • Service details, including device type, issue description, software involved, and requested appointment times.
• • Payment-related records needed to process paid services (for example, invoice status and transaction confirmation).

2. How We Use Information

• • To respond to support requests, diagnose issues, schedule visits, and deliver IT services.
• • To communicate about appointments, service updates, invoices, and follow-up recommendations.
• • To maintain service quality, improve troubleshooting workflows, and prevent abuse of our systems.

3. Cookies and Basic Website Data

Our website may use basic cookies and analytics data to keep pages functioning, remember simple preferences, and measure overall traffic patterns. This information can include IP address, browser type, pages visited, and approximate session timing. We do not use this data to build invasive personal profiles.

4. Sharing of Information

ServiceTech does not sell personal information. We share information only when necessary to operate our business, such as with payment processors, scheduling tools, or legal/compliance advisors, and only to the extent required for those services.

5. Data Security

We apply reasonable technical and organizational safeguards designed for a small IT services business, including account access controls, limited internal data access, and routine system maintenance. No system is fully risk-free, but we work to protect your information and respond quickly to security concerns.

6. Data Retention

We keep personal information only as long as needed to provide services, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we securely delete or anonymize it where practical.

7. Third-Party Links

Our website may include links to third-party websites or software providers. We are not responsible for the privacy practices of those external services. We recommend reviewing their privacy notices before sharing personal information.

8. Visitor Rights

• • Request access to the personal information we hold about you.
• • Request corrections if your information is inaccurate or incomplete.
• • Request deletion of information when retention is no longer legally required.
• • Ask questions about how your information is handled in our support process.

9. Children’s Privacy

Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and remove it as appropriate.

10. Contact Information

For privacy questions or requests, contact ServiceTech IT Solutions at [email protected]. We will respond within a reasonable timeframe.